Shipping and Returns
All orders are sent on the same or following business day that they are received
Unless you ask for something different, your order will be sent by UPS ground service if you are within the 48 contiguous states and the District of Columbia. Orders going to Alaska and Hawaii can only be sent 2nd day air or next day air.
FREE SHIPPING ON ALL ORDERS OVER $400
Your order will be carefully packaged in a new box with sufficient protective packing material. If your order is damaged, it will be promptly replaced, or you may receive a refund if you prefer. You need to let us know as soon as possible if your order has been damaged so that we can file for a damage claim. Do not return any damaged merchandise before contacting us mailto:firstname.lastname@example.org.
If something that you order is out of stock, we will let you know right away. Your item can be sent when it arrives again from Africa, or you can choose to order something else, or have your money refunded
We do all that we can to make sure that you receive the finest quality products; and that you are satisfied with any service that you receive.
If you are unhappy with anything that you receive from us for any reason, you can return your purchase for a full and complete refund; or for replacement with other items of equal value.
All returns must be made within 30 days of your purchase.
Please be aware that many of the items shown are hand made and will have unique individual differences. The photos shown will be identical or reasonably similar to the item sent to you; but may not be identical. You can still return anything that you are not happy with for a full refund or replacement.
If you are ever even slightly unhappy with something that you receive from BROTHAD, please let us know. Even though you may not want to return your purchase, you will be helping us to make sure other people do not have similar disappointments.
We do not normally make a profit when someone buys from us the first time. Our income comes when you come back to us again, or tell someone else about us. This is one reason why our goal is to make sure that you are exceptionally happy with your experience, and that you will want to tell someone else about us. Any advice you can give us is tremendously appreciated, and we will try to make sure we find some way to return the favor if you let us know some way that we can improve.